With over 25 years experience providing Sage solutions, Viking Management Systems are one of the UK’s most respected, knowledgeable and capable Sage dealers. As a four time winner of the Sage Circle of Excellence award for outstanding customer service, our dedicated support team have been officially recognised by Sage for the services we provide. Also, as the only winner of the Sage Lifetime Achievement award we have again proved our ability to deliver Sage solutions at the highest level.
To complement our Sage pedigree we are a Microsoft Gold Partner and can provide bespoke software development and a complete hardware solution based on HP servers, PCs, Apple devices and Cisco networking infrastructure.
Our implementation team is made up of professional consultants who have many years experience in providing tailored projects to suit both our client’s needs and resources using proven methodology. Whether your requirements are for a multi user web based CRM solution, a full suite of Sage 200 modules including manufacturing and e-commerce integration or a straight forward Sage 50 upgrade; Viking are able to provide the right solution tailored to your needs.
Our approach to managing projects and implementations has been developed through extensive knowledge and understanding of the software, customer processes and needs. With the aid of project planning and project scheduling tools we will ensure the delivered solution fully meets your requirements, is delivered within timescales and budget, bringing real business benefits to your organisation.
Investment in staff is our highest priority and all of our hardware and software support teams are fully accredited with either Sage or Microsoft so that we can provide the best service possible.
Many of our customers have been with us for more than ten years and in this time we have guided then through the implementation of their system, followed by go-live and proper utilisation and also by regular contact and seminars to help them grow both their business and the Sage system and hardware that supports it.
Products & Services.
The Sage 200 Suite can manage every aspect of your business from helping to retain your customers to controlling the manufacture of goods to warehousing and distribution.
Sage 200 integrates sales, service and financials software to give you a single view of your business and increases your ability to retain your competitive edge. Make faster and better informed decisions by getting the right data to the right people and give your managers an instant and accurate view of what’s going on.
Whether you have sales staff that travel or your management team needs to access data when they are out of the office, Sage 200 allows your people to stay connected. Use the pre-defined views or personalise the settings to match your needs.
We’re committed and passionate about delivering the best service possible.
We are very proud that customers commend our personal service and helpful attitude.
“The staff at Viking are always available on the phone and endeavour sort the problems on the 1st call”
As a fully accredited Sage Strategic Partner we offer a comprehensive range of support services, including direct telephone access to our help-desk from 8:30 a.m. to 5:30pm every working day of the year.
The help desks are manned by a team of fully accredited, multi-disciplined accountancy, product & technical specialists. The Viking Support Team comprises office based Sage support specialists who deliver, on average, an 80% same day fix on over 6,500 Sage support calls placed each Year.
We offer award winning support for Sage 200, Line 100, MMS, Sage Construction, Sage CRM, Sicon Products, Spindle, Sage EPOS, Sage Manufacturing, Report Writer, BI, Work Spaces, Payroll and Sage 50. Support is available for all software solutions we provide and bespoke modifications we undertake. Our Support Team has an extensive range of experience that can help you to resolve any problems/queries you may encounter with your Sage system.
Optimised specifically for small and medium businesses. Easy to use and quick to deploy, it delivers a rapid return on investment so you see a positive impact on your business straight away. Plus, it can be easily adapted by you to make it fit how you work, saving you time and money, both now and in the future.
– Improve Sales Performance with tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a tool kit to manage the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage the sales pipeline. Sage CRM directs your sales effort towards the most profitable, most winnable deals, and helps you make the most of cross-selling and up-selling opportunities. With instant access to pipelines, calendars, sales reports, contacts, and much more, your sales staff are freed up to focus all their efforts on selling. Automated workflow and pipeline management enable sales opportunities to be progressed quickly and efficiently, while data is effectively shared with and accessed by anyone that needs it.
– Manage and track every element of your campaign. View activities, objectives, leads generated and lead follow-up. You can drill down to specific activities within a campaign including communications, opportunities, responses, budget, actual cost and list of prospects. This in-depth view of your campaigns allows you to eliminate the guesswork and put your company’s marketing resources to their best use.
– Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call histories, interactions, emails and documents sent and received. Armed with this customer knowledge you can handle customer queries more efficiently, which in turn strengthens the customer experience whilst improving job satisfaction.